Gaming Operations Trainer

Live casino Bucharest, Romania


Description

Position at ARRISE

Job Purpose

The Gaming Operations Trainer is responsible for preparing and developing staff through effective training programs, ensuring they deliver a professional and engaging live gaming experience in line with company standards.
 
Responsibilities:
 
  • Deliver engaging and effective training sessions for new and existing staff on live gaming operations, with a focus on Blackjack, Roulette, and Baccarat.
  • Provide ongoing coaching and mentoring to team members to ensure continuous skill development and adherence to company standards.
  • Adapt training methods and materials to suit different learning styles and proficiency levels.
  • Monitor trainee performance, provide constructive feedback, and support their professional growth.
  • Foster a respectful, inclusive, and motivating learning environment that encourages confidence and professionalism.
  • Collaborate with management and other trainers to update and improve training programs in line with operational needs.
  • Act as a role model by demonstrating strong product knowledge, effective communication, and a high standard of professionalism at all times.
 
Requirements:
 
  • At least one year of experience as a Live Casino Dealer or in a training/mentoring role within the gaming industry. 
  • Strong knowledge of live casino games, including Blackjack, Roulette, and Baccarat. 
  • Proficiency in Romanian and English, both written and spoken (minimum C1 level). 
  • Excellent communication, presentation, and interpersonal skills. 
  • Proven ability to train or coach others, ideally in a professional or instructional setting. 
  • A passion for delivering knowledge and fostering a professional, respectful learning environment. 
  • A patient and kind demeanor 
  • High School Diploma (a University Degree is a plus). 
 
Benefits:
 
  • Competitive salary.
  • EUR150 net monthly bonus after probation.
  • Additional earnings of 500 euros for each successful job referral to ARRISE.
  • Private health insurance from day one.
  • 7card membership for sports activities and discounts at popular brands after 6 months.
  • An exceptional studio space in a modern office building in Bucharest
  • Weekly professional massage.
  • Daily Meal
  • International work environment.
  • Opportunities for advancement to higher positions.
 
Ready to Elevate Your Career? Join ARRISE Today!
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